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Ordering & Artwork
Q: “Can I see a sample of my product before I pay?”
Yes! With our Payment Processed After Proof Approval policy, you do not pay a single cent upfront. Once you submit your order and logo, our design team will create a digital artwork proof for your review. Production and billing only occur after you officially approve the design.
Q: “What file formats do you accept for artwork?”
To ensure the highest print quality, we prefer vector files such as .AI, .EPS, or editable .PDF. If you only have raster files like .PNG or .JPG, please upload the highest resolution possible, and our team will evaluate if it can be converted for production.
Q: “Can I order blank, unprinted items?”
We specialize exclusively in custom-branded, decorated merchandise. We do not sell or ship blank items for most items. Please visit product page to see if sample can be ordered for that product.
Shipping & Fulfillment
Q: “Where will my order ship from?”
We operate a smart hybrid fulfillment system designed for speed. We print select lines in-house at our Pennsylvania office, and we also ship directly from a premium network of specialized fulfillment centers located across the USA.
Q: “How are my products routed?”
Your items are printed and dispatched from the production facility closest to your delivery address. If you order multiple different items, they may ship from different locations and arrive in separate packages.
Q: “Do you ship internationally?”
Currently, we only ship to addresses within United States and Canada.
Changes & Returns
Q: “Can I cancel or change my order?”
You can cancel or modify your order at any point before you approve your digital artwork proof. However, once you approve the proof, production setups begin immediately. After proof approval, orders cannot be canceled, changed, or refunded.
Q: “What is your return policy?”
Because all products are permanently customized with your branding, all sales are final. We do not accept returns for buyer's remorse, wrong sizes, or color preferences.
Q: “What if my order arrives damaged or misprinted?”
We offer a strict 7-day inspection window. If your items are physically defective or misprinted, contact us within 7 days of delivery. You must include your order number and clear, high-resolution photos of the defect so our team can issue a replacement or credit.